Reference

The Terms Behind Your gold111 Account

These terms set out what you agree to when you open an account with gold111, from how your bKash, Nagad or Rocket wallet connects to the lobby to the rules sitting behind each table and market.

Account and wallet rulesEligibility by local lawCricket and table market termsChanges we tell you about
gold111 The Terms Behind Your gold111 Account
ACCOUNT DATA RULES

How We Hold Your Account Details

These terms are only workable if you know what happens to the details you give us. We keep your name, wallet numbers, device and sign-in records to run the account, settle markets and meet the checks a payment rail asks of us. That data sits against your account and is shared only where a wallet, a provider or a lawful request needs it. You can ask what we hold, correct it, or close the account and have the data removed where the law allows. Requests go through support, and we confirm in writing.

What we keep and why

Your registration details, wallet identifiers, device and sign-in records and transaction history are held to run the account, settle markets and answer a dispute about either.

Cookies on the phone

Cookies keep you signed in and remember your language and wallet choice. Clearing browser cookies signs you out and resets those preferences; your account, balance and settlement record stay exactly as they were.

Sign-in code and devices

A one-time code goes to your registered number each time you sign in on a new device. Keep that number current, because it is also how we confirm a withdrawal to your wallet.

Asking for a change or a copy

To correct a detail or ask for a copy of what we hold, message support from your registered email. Closure requests are logged, and we tell you what has to stay on file for settlement records.

TERMS HELP DESK

Where to Raise a Terms Question

If a clause in these terms is unclear, ask us before you act on it, not after. Support handles account, wallet and settlement questions through live chat inside your account and by email from your registered address; both leave a written record. Sign in from Dhaka or Chattogram and the chat button sits on the same lobby screen. Quote your account number and the section you are asking about, and we can point to the exact rule. For a disputed market, send the reference from your transaction history.

Team online

Chat from the lobby

Open chat from the help button on any lobby screen while signed in, and the agent sees your account, your wallet history and your recent settlements without you pasting anything.

Email with your account number

Write from the address registered on your account and name the clause you are asking about. Email suits anything you want a written trail for, including a settled market you disagree with.

Wallet entry queries

If a bKash, Nagad, Rocket or Upay entry looks wrong, attach the transaction reference from your wallet app so we can match both sides of the record.

Questions About Your Account Terms

The points below come up most often when someone reads these terms for the first time. Each answer is the short version of a rule you will find in full on this page, so use it as a starting point and then raise anything specific with support. If your situation is unusual, message us with your account number and the section you are reading.

Yes. Signing in from a phone, a tablet or a browser puts you under the same terms. The device changes how the lobby looks, not the rules that settle a market or a wallet entry.

No. One account per person, in your own name, with a wallet number that belongs to you. Extra accounts are closed, and any balance on them is handled under the terms you accepted.

Withdrawals go back through a wallet we can verify as yours, so the usual path is the rail you deposited with. If you need a different route, ask support before you send, not after.

We settle on the published result for that market, and the settlement record stays on your account. If you disagree, raise it through support with the market reference and we compare it against that record.

Material changes appear in your account before the date they take effect, and the updated version replaces the old one on this page. Keep using the account after that date and you accept it.

Yes. Whether you can open or hold an account depends on your local law and eligible regions, and we will say plainly if your location does not qualify.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.