Reference

What Our Privacy Policy Covers

This page sets out what gold111 records when you open an account, why we hold it, and how you get it corrected or removed. Everything below is in plain terms, and lobby access itself always depends on your local law and eligible regions.

Account details you controlbKash, Nagad, Rocket payment dataCookie choices in your browserCorrections on request

See The Lobby Read FAQ

HOW WE HANDLE IT

Security, Cookies and Retention

Two things matter more than anything else here: who can see your data, and how long it sits with us. Staff access is narrow — payments, verification and support — and each lookup is logged. A session rides on a secure connection, and your password plus the one-time passcode is what stops someone else opening your account wallet on their own phone. We keep records while your account is active and for the stretch afterwards that local law and eligible regions require. Once that period passes, they go.

Account security

Your password and the one-time passcode gate every sign-in. Change the password from account settings and we ask you to sign in again on every other device.

A session cookie holds your login; a preference cookie holds your language and currency. Clear them in your browser and nothing else about your account changes.

Retention

Records stay while your account is open, then for the stretch local law and eligible regions require us to keep them. After that, we remove them.

Changes you ask for

Want a copy of your data or a correction to your name? Send the request through support and we work it in the order it arrives.

The Data We Keep and Why

gold111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Start with the simple part: we hold what you give us and what your account does. That means the mobile number you register with, the name on the account, and the wallet number you pay from — bKash, Nagad or Rocket, or a bank transfer reference

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if you use that route. Add your device and browser type, the times you sign in, the one-time passcode events on your login, the tables and cricket sportsbook markets you open, and any chat you have with our support desk. We use it for three jobs.
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One, running your account wallet and confirming payments. Two, checking withdrawal requests so the money reaches the person who owns the account. Three, answering you when something goes wrong — a missing Nagad transfer, a passcode that never arrived, a query about a settled bet. What
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we are allowed to collect, and how long we keep it, depends on your local law and eligible regions. Cookies are separate and lighter: a session cookie keeps you signed in, a preference cookie remembers your language and currency choice. You can clear both from your
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browser settings, though you will sign in again afterwards.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH THE DESK

How to Contact Us About Data

Every data request starts in the same place: the support desk inside your signed-in account. Open the chat from your account wallet screen and tell us what you need — a copy of your data, a correction to your name, a deletion request. We log it against your account so you never have to repeat the story to a second person. Locked out and cannot sign in? Write to our privacy mailbox and include the mobile wallet number you registered with. We work requests in the order they land, and we may send a one-time passcode before anything is changed or handed over.

Data Questions You Send Us

These are the points our support desk fields most often, answered the way we would answer them in chat. If yours is not here, send it through the account chat and we will take it from there.

Everything we do with your personal data: the mobile number and name on your account, the wallet number behind a bKash, Nagad or Rocket payment, your sign-in records, and the choices you have over all of it.

No — a cash-in needs a wallet number or a bank transfer reference so the payment can be matched to you. You can keep one rail only, and support can remove a saved number later.

Ask through the account chat or the privacy mailbox. We send a one-time passcode to your registered mobile number first, so the copy reaches the account holder and nobody else.

Only where it is needed to run the service: the payment rails that move your money, and providers that host the lobby or verify accounts. We do not sell your personal data.

While the account is open, then for the period local law and eligible regions require us to hold records. Once that passes, the data is removed and cannot be restored.

Yes. Access to the lobby depends on your local law and eligible regions, and we may need to check your location when you sign in or request a withdrawal.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Accountgold111 Login

What Our Privacy Policy Covers

Security, Cookies and Retention

How to Contact Us About Data

Data Questions You Send Us

01 What does the privacy policy actually cover?

02 Can I use my account without sharing payment details?

03 How do I get a copy of my data?

04 Do you share my details with anyone else?

05 How long do you keep my data after I close my account?

06 Does eligibility depend on where I am?

Privacy Policy

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